Puzzled about your problems with the JSS login?

We see a record of every attempt and we are amazed how students keep repeating and repeating the same login attempt, somehow expecting a different results (the definition of insanity?)

So, stop that now! If you’ve keep pounding on the door, you will get locked out for 30mins, time for a walk, or a brandy or both Better still read the following notes.


As previous instructions have failed for you, please read every word of the following, help notes, don’t scan them, please read them carefully.

Your username is exactly as on your reset email. Use that ONLY that , not your email address or another variant. It is caps and space critical.
If its the user.name, then User.name will not work. If its User Name, neither will User name Get it right!

When you do a password reset, the email you receive says you must put in a new password, strictly following the rules.
It must be at least 8 characters, including lowercase and uppercase, a number and a symbol, e.g., %&@#.

If you don’t follow that rule, you will be locked out. Now you cannot have two sequential numbers eg. 6,7 or 2,3

When you enter a password, and the system says you must have a stronger password, believe it. Enter another one and if accepts your set, if it says you must have stronger one, do it again. If you ignore the request and you hit save it won’t play your game. You will be locked out.

Time and time again students ignore that rule and just key in the same old six letter password, they use for everything and guess what? To their amazement, their login attempt fails, they are locked out. It’s not fair is it?

So if your last Password reset did not get you into the system, proceed as follows
Write down the password you are going to use and , check that it follows the rules. Then request the Password reset AGAIN, and follow the process.

4. If all of the above fails, then you have a Cache issue. What is that?
Each internet access browser (Safari, Chrome, Firefox, Edge, IOS ) has its own cache that’s able to temporarily store certain website contents (like User names and Passwords.)

When this website is visited again at a later time, it can be loaded faster, since the retained data is requested directly from the cache, saving time,

All very good except when the information is wrong… then the wrong thing is loaded, over and over again and it seems that may have happened to you.

So now you have two choices. Use a different browser (change from Chrome, the common Android browser to Firefox etc.(do a Google search for those browsers if you don’t have them

Or clear your cache. Again, Google is your friend, search for clear cache and Edge for example.

If all of the above fails, repeat the steps in Firefox and see how that goes.

Come back to me if any issues.

Good luck

Robert JSS