Video starts normally, then stops (often at the same time if you try to play it again or gives you a message.)
The JSS videos are served from a specialised, very stable quality video server, and the downtime rate is less than 0.01%
So, if the video you are watching stops, keeps buffering, or asks you to verify, it’s almost certain the problem is at your end.
Here is a list of things to check,
- Check your internet connection: Make sure you have a stable internet connection. A slow or unstable connection can cause videos to buffer or stop playing altogether. Check your internet speed at ww.w.speedtest.net
- An unstable connection can then cause a cache error. That is when your device stores (caches) the error because there was a dip in the Internet speed at your end or you lost connection for a split second. No matter how often you try to replay the video, your device has stored the error, and you must clear it away. Here is how you fix this. (Click here)
- Try a different browser: If you’re still having trouble, try using a different browser, for example, Firefox or Edge instead of Chrome, to see if that resolves the issue.
- Try a different device: If you’re still having trouble, try using a different device, phone, tablet, or computer. This is a common solution, proving it’s a device setting issue.
- Try all these things first, and if you’ve done all these things first, then contact us via Tech Support on the website.